亞馬遜客戶退貨，MPN（manufacturer product number廠商產(chǎn)品編號）前后不一致，怎么破？

真的是很表臉?。∷隙ㄊ窍肭迷p你，這樣既能留著產(chǎn)品，還能拿到退款。
你整理好資料，先report給seller support，記得提到關(guān)鍵字“extortion（敲詐）”，還有說他的行為違背了亞馬遜政策

樓主可以發(fā)這封郵件給騙子：
“Hello,
We are contacting you to confirm receipt of your return. It seems the items you have returned were sent to us by mistake as they do not match with our MPN (manufacturer product number) and are also excessively used based on their appearance.
We are here to provide help and support you deserve and would greatly appreciate if you may send back the items which were sent to you by our company so we may issue refund accordingly.
Please let us know if you may require any additional support and/or have any questions.
Thank you!
Sincerely, XXX”
接下來他可能會一言不合就開case，你要做好心理準備，不要退錢給他

唉，這種行為也太沒品了，想用舊的免費換新的，還以為自己做得天衣無縫，沒人發(fā)現(xiàn)

寫郵件跟他說，他“不小心”把錯的商品退給你了，不過這可以理解，因為玩具看起來很像。如果他能提供prepaid return label，你會很愿意退還它們。別忘了說舊玩具的manufacturer product number跟你發(fā)出去的不一樣
未雨綢繆一下，先把交易號發(fā)給亞馬遜，跟他們報備這件事

謝謝回復(fù)！我剛剛又去確認了一遍，他退的玩具真的不是我的，先不說顏色（可能是因為褪得太嚴重了，所以看起來跟之前的明顯不一樣），產(chǎn)品的批號（batch number）也不匹配，關(guān)鍵是它壞得很嚴重，都不能再拿來用了。無語，怎么可以這樣？？
對了，我們是這么回的:
“Hi XXXXX,
These do not appear to be the floats that were sent by our warehouse. They have been quite used. There are significant stains on them, and they really were torn beyond recognition. The number that was on the float also did not match the batch that was sent to us - the stock we have on hand has a much different set of numbers. Is it possible these were purchased from another vendor?
We're happy to help, but Amazon's rules for returns require us to only accept for
return the items that were shipped by us. We can't identify these as ours. Your help would be greatly appreciated.”

樓主你先保留證據(jù)，然后把東西重新包裝一下，再退回去吧。
我想除了一些厚顏無恥的騙子會繼續(xù)找茬、申請claim什么的，其他大部分的買家本來以為自己的做法神不知鬼不覺的，但是看到你把東西退給他們，應(yīng)該會察覺到事情暴露了，然后就放棄了。況且你手上還有證據(jù)（MPN），所以他們肯定是理虧的

其實你可以直接投訴這個客人。先下手為強

你好@快走我有貓餅， 請問這個MPN是什么呢？在線等比較急