亞馬遜客戶投訴”wrong item shipped”，想退貨，一直不回郵件。。。

客戶想退貨，理由是wrong item shipped，可我就只賣一種商品，不可能搞混掉，寄給他其它東西的。發(fā)信息去確認(rèn)哪里出錯(cuò)了，問了兩次，客戶都沒回。
我還沒同意他的退貨請(qǐng)求，因?yàn)槲艺娴南胫朗悄睦锍鰡栴}了。。。
已邀請(qǐng):
挖掘海量數(shù)據(jù)，第一時(shí)間反映跨境電商行業(yè)的熱門風(fēng)向，為跨境客戶提供真實(shí)客觀的市場(chǎng)決策依據(jù)。
但是你還是得同意啊；把prepaid return label發(fā)給他
以前有個(gè)買家也是說我發(fā)錯(cuò)東西了，明明沒有，然后去翻他的評(píng)論，猜到是他自己下錯(cuò)單了，所以不想要就退貨

快走我有貓餅!

贊同來自:

不用等他回復(fù)啦，估計(jì)就是不想要了，也不想出運(yùn)費(fèi)、、、在他申請(qǐng)az前趕緊同意
上周有個(gè)買家要退貨，原因是”inaccurate website description”，我們就馬上同意了，順便發(fā)了封郵件給他：
“Today we received your request to return XXX（物品）due to an inaccurate website description which we have already authorized your return (see our other message). As Listing Manager for XXX（店鋪名）, I am wondering if you could help us? Can you spare some time to inform us of the inaccurate details in the description for the product? We were not the original seller that listed this product on Amazon; therefore, it would be helpful for us if you can point out the inaccurate details so that we can submit them to Amazon for correction.
Your assistance on this matter would be greatly appreciated.”

琴弦低聲唱離別

贊同來自:

等你拿回退貨，先拍照，證明發(fā)的貨沒有錯(cuò)，然后再向亞馬遜開case。以后這種事都要記得存檔

姿勢(shì)姐

贊同來自:

退貨申請(qǐng)一定要在48小時(shí)內(nèi)做出有效處理。建議先跟客戶溝通，聯(lián)系不上可以先授權(quán)退貨。

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