亞馬遜有一個(gè)listing有過一個(gè)差評之后,再也賣不出去了,怎么破?
如題,亞馬遜有一個(gè)listing有過一個(gè)差評之后,再也賣不出去了,怎么破?該款listing目前只有兩個(gè)review,
一個(gè)五星,一個(gè)1星,很擔(dān)心這個(gè)1星是競爭對手留的,因?yàn)橐恢闭也坏綄?yīng)的訂單號,也沒有VP標(biāo)志,開case讓客服清理掉,客服也說亞馬遜是一個(gè)自由言論的平臺,客服也說亞馬遜是一個(gè)自由言論的平臺,頭疼頭疼。
一個(gè)五星,一個(gè)1星,很擔(dān)心這個(gè)1星是競爭對手留的,因?yàn)橐恢闭也坏綄?yīng)的訂單號,也沒有VP標(biāo)志,開case讓客服清理掉,客服也說亞馬遜是一個(gè)自由言論的平臺,客服也說亞馬遜是一個(gè)自由言論的平臺,頭疼頭疼。
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找到聯(lián)系客服入口(Contact Seller Support)
選擇 Selling on Amazon
選擇Customer Feedback
輸入涉及中差評的訂單號(如文章下圖)
據(jù)賣家講,根據(jù)他們經(jīng)驗(yàn)感覺移除中差評還是比較輕松的,平均移除成功率在70%-80%左右,只要仔細(xì)的查看客戶的三項(xiàng)問題是YES 還是NO,然后看下從他的Comment 里面表現(xiàn)出那方面的不滿意,然后針對客戶的結(jié)論避重就輕的編寫想要移除此差評的原因。當(dāng)然這也有很多的人為主觀因素在里面,不同的亞馬遜客服對于同一個(gè)Case 的處理結(jié)果也是不同的;甚至有些賣家朋友反映,賣家整個(gè)店鋪的好評率貌似也會被客服們作為一個(gè)參考。
差評的移除申請?zhí)峤灰院?,請大家?wù)必要關(guān)注亞馬遜郵箱(或者后臺的Manage Your Case Log),無論這個(gè)評價(jià)有沒有移除,亞馬遜都會發(fā)一封郵件到我們的亞馬遜郵箱將最終判定結(jié)果告知賣家。如果差評被成功移除,買家也會收到一封通知郵件,買家有權(quán)利再次給該訂單留評... ...
他們在申請書的Additional Information 里面是這么寫的
The item was correct as described, the buyer answered “Yes” to the feedback questions, the order was also fulfilled on time and of good quality. The feedback seems not to be an appropriate entry and unfair to sellers, we thought customer didn't give a right rating. Can this be revised or removed? since the entire entry is not an appropriate feedback. Please investigate this case.
之后收到了亞馬遜的回復(fù),如下:
Greetings from Amazon Seller Support.
Thank you for bringing this matter to our attention.
I have confirmed that the feedback you submitted for order ID 115-9600741-16514 our review was in violation of our feedback guidelines. Since the item was delivered within EDD. The buyer left the feedback after item delivered. I also checked there was no communication happened between the buyer and seller. Therefore, we have removed the inappropriate entry and we have removed the rating so it will not affect your performance.
Thank you for your understanding.
We love our sellers! Let us know how we did:
Were you satisfied with the support provided?
Click here for yes:
Click here for no:
Thank you!
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