Shopee：菲律賓站點(diǎn)訂單取消說明及話術(shù)

雨果網(wǎng)獲悉，Shopee公告表示，因受到疫情影響，前段時間菲律賓當(dāng)?shù)靥幱诜怄i狀態(tài)。因此若未到菲律賓當(dāng)?shù)貍}且超過20天的訂單繼續(xù)發(fā)貨，可能會導(dǎo)致商品到達(dá)當(dāng)?shù)睾蟛蝗〖噬仙?。Shopee平臺為了盡量減少賣家的損失，已于4月8日取消相關(guān)訂單，請您理解。同時為了維護(hù)買家體驗(yàn)，Shopee平臺已經(jīng)通知買家并且提供了補(bǔ)償優(yōu)惠券。建議若有詢問，請按照如下話術(shù)溝通，引導(dǎo)買家查看通知并領(lǐng)取補(bǔ)償優(yōu)惠券。

英文話術(shù)：

Dear esteemed buyer, due to the logistics situation in Philippines as a result of COVID-19, Shopee has cancelled the delivery of some orders. We are sorry that your order is on the cancellation list. For this situation, Shopee would have already made it up to you with a 25% off voucher issued to your account for your essential goods and digital products purchases. Please check your app for more details. You are welcome to place the order again and we will prioritize your order. Thank you for your understanding!

中文翻譯：

親愛的買家，由于菲律賓的物流受到疫情影響，Shopee平臺取消了部分訂單。我們非常抱歉，您的訂單在取消名單中。對此，Shopee平臺已經(jīng)將可以在購買必需品和數(shù)碼商品時使用的75折優(yōu)惠券發(fā)到了您的賬戶中，更多細(xì)節(jié)請您在APP中查看。歡迎您再次下單，我們將優(yōu)先處理您的訂單。感謝您的理解！

（編輯：江同）