【運(yùn)營實(shí)操】如何引導(dǎo)買家移除 A-Z（含電郵模板）

亞馬遜賣家是否有常常遇過買家針對你的定單開 A-to-z 的困擾呢？而且解決完買家問題但又不知道要怎么請對方移除 A-to-z claim。 為了各賣家店鋪的穩(wěn)定經(jīng)營，提供移除 A-to-z 的電郵模板與各位分享。

Dear Buyer,

Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(訂單ID), we would greatly appreciate it.

Here are the steps to withdraw your A-to-z claim in the orders section of Your Account.

To withdraw a claim for purchases made on Amazon.com

Go to Your Orders

Locate your order in the list and click Order Details.

If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page.

Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request.

We hope you have a pleasant day, thank you for shopping at __________(這放店鋪名).

Yours sincerely,

_______(店鋪名) Customer Service Team

常常得到店鋪差評，但又不知道如何是好，電郵寫給買家移除差評論又沒有效果，試試其他方法。

以上內(nèi)容屬作者個人觀點(diǎn)，不代表雨果網(wǎng)立場！