對(duì)節(jié)假日等可預(yù)測(cè)的郵遞延誤進(jìn)行解釋

Dear ***,

Thank you for your purchase and prompt payment. China will be observing a public holiday (Spring Festival )from ****. As such, all shipping services will be unavailable during this time and may cause a delay in the delivery of your item for several days.

We will promptly ship your item when the post office re-opens on ***. If you have any concerns, please contact us through eBay message. Thank you for your understanding and patience.

Yours Sincerely.

***（the seller ID）
***（the seller store URL）

Dear ,
We have got your order of XXXXXX。 But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！
Best Regards


譯文：我們已收到你的訂單，但訂單似乎未付款。如果在價(jià)格和尺寸上有什么能幫助的，請(qǐng)隨時(shí)與我聯(lián)系。當(dāng)付款完成，我將立即備貨并發(fā)貨。謝謝！
提示：請(qǐng)根據(jù)您產(chǎn)品自身特點(diǎn)對(duì)描述內(nèi)容進(jìn)行修改。
已付款訂單


Dear ,
Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the trackin number. If you have any other questions, please feel free to let me know. Thanks!
Best Regards
譯文：您的訂單編號(hào)為XXXXXXXXXXXXXX的款項(xiàng)已收到，我們將在承諾的XXX天內(nèi)發(fā)貨，發(fā)貨后，我們將通知你貨運(yùn)單號(hào)。如果您有任何問題請(qǐng)隨時(shí)聯(lián)系我。謝謝！
提示：請(qǐng)?zhí)钌夏挠唵翁?hào)和發(fā)貨天數(shù)。
發(fā)貨后


Dear ,
The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support!
Best Regards
譯文：訂單號(hào)為XXXXXXXXXXXXXX的貨物已經(jīng)發(fā)貨，發(fā)貨單號(hào)是XXXXXXXXXXXXXX，運(yùn)輸方式是XXXXXXXXXXXXXX，訂單狀態(tài)是XXXXXXXXXXXXXX。您將會(huì)很快收到貨物，感謝您的支持和理解。
提示：請(qǐng)?zhí)顚懹唵翁?hào)、發(fā)貨單號(hào)、運(yùn)輸方式和發(fā)貨日期。
詢問是否收到貨


Dear ,
According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on DHgate.com. If not, please let me know. Thanks！
Best Regards
譯文：EMS網(wǎng)站顯示您已收到貨物。如果您已收到貨物請(qǐng)到敦煌網(wǎng)確認(rèn)，如果有問題請(qǐng)告知我。謝謝！
提示：可根據(jù)您貨物的實(shí)際情況進(jìn)行更改。

客戶投訴產(chǎn)品質(zhì)量有問題


Dear ,
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
Best Regards
譯文：很抱歉聽到發(fā)給您的貨物有殘損，我在發(fā)貨時(shí)再三確定了包裝沒有問題才給您發(fā)貨的。殘損可能發(fā)生在運(yùn)輸過程中，但我仍舊因?yàn)閹Ыo您的不便深表歉意。當(dāng)您下次從我這購(gòu)買時(shí)，我將會(huì)給您更多的折扣。感謝您的諒解。
提示：請(qǐng)根據(jù)投訴的實(shí)際情況進(jìn)行更改。
訂單完成


Dear ,
I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.
Thanks！
譯文：我很高興地看到您已收到貨，感謝您的支持。希望您滿意，并期待著在將來與您做更多的生意。

提醒買家給自己留評(píng)價(jià)


Dear ,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.
Best Regards


譯文：感謝您繼續(xù)支持我們，我們正在改善我們的服務(wù)，質(zhì)量，采購(gòu)等。如果您可以給我們一個(gè)積極的反饋，我們會(huì)非常感激，因?yàn)檫@對(duì)我們來說是一個(gè)很大的鼓勵(lì)。如果有什么我可以幫助，不要猶豫請(qǐng)告訴我。
貨物斷貨


Dear ,
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them outXXXXXXXXXXXXXXXXXXXXXXXXXXXX?? ?.If there’s anything I can help with, please feel free to contact us. Thanks！
Best Regards
譯文：真是對(duì)不起，您訂購(gòu)的產(chǎn)品目前缺貨，我會(huì)與工廠聯(lián)系什么時(shí)候能補(bǔ)上，并將隨時(shí)告知你。以下鏈接提供的產(chǎn)品也很不錯(cuò)XXXXXXXXXXXXXXXXXXXXXXXXXXXX ，您可以看看。有什么我可以幫忙的，請(qǐng)隨時(shí)與我們聯(lián)系。謝謝！


提示：請(qǐng)?jiān)跈M線處添加同類產(chǎn)品的鏈接。
折扣


Dear ,
Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.?
Please feel free to contact us if you have any further questions.
Thanks & Best regards!
譯文：感謝您給我信息。目前我們正在進(jìn)行促銷，如果你購(gòu)買了XXXX 個(gè)產(chǎn)品，我們可以為您提供XXX %的折扣。一旦我們確認(rèn)您的付款，我們將及時(shí)發(fā)貨。如果您有任何進(jìn)一步的問題，請(qǐng)隨時(shí)與我們聯(lián)系。謝謝！
提示：請(qǐng)?zhí)韺懴ＭI家購(gòu)買的件數(shù)和您所能提供的折扣。
買家議價(jià)


Dear ,
Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!


譯文：感謝您對(duì)我們產(chǎn)品的興趣，但很抱歉我們不能給您更低的議價(jià)。事實(shí)上，我們的上市價(jià)格是經(jīng)過精心計(jì)算的且合理的，它已經(jīng)讓我的利潤(rùn)有限。但如果您一個(gè)訂單購(gòu)買超過XXXX件，我們將給你XXX %的折扣。有任何問題請(qǐng)聯(lián)系我。謝謝！
提示：請(qǐng)?zhí)砑酉ＭI家購(gòu)買的件數(shù)和您所能提供的折扣。
大量訂單詢價(jià)


Dear ,
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply.?
Regards！


譯文：感謝您的詢問，我們很誠(chéng)摯的希望跟您做生意。一個(gè)樣品的運(yùn)費(fèi)需要XXXX美元，如果您一個(gè)訂單訂XXX件產(chǎn)品，我們可以為您提供批量?jī)r(jià)格XXXX美元/件。期待著您的答復(fù)。謝謝。
提示：請(qǐng)?zhí)顚懩惝a(chǎn)品的價(jià)格，購(gòu)買件數(shù)和優(yōu)惠價(jià)格。
買家要求免運(yùn)費(fèi)


Dear ,
Sorry, free shipping is not available for orders sent to XXXXXXXXXXXXXX. But we can give you a XXX% discount of the shipping cost.
譯文：很抱歉，到XXXXXXXXXXXXXX不能免運(yùn)費(fèi)的，但是我們可以在運(yùn)費(fèi)上給你XXX %的折扣。
提示：請(qǐng)?zhí)顚懙貐^(qū)和運(yùn)費(fèi)折扣。
未付款訂單改完價(jià)格再次催款


Dear ,
We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.?
Best regards!
譯文：我們已經(jīng)為您重置價(jià)格并給您原運(yùn)價(jià)XXX％的折扣。如你所知，運(yùn)輸成本非常高，而我們提供的價(jià)格比市場(chǎng)價(jià)格低，我們從這個(gè)產(chǎn)品中賺取不了多少利潤(rùn)。希望您滿意，并隨時(shí)與我聯(lián)系。
提示：請(qǐng)?zhí)顚戇\(yùn)費(fèi)折扣。
沒有好評(píng)，買家對(duì)于你的產(chǎn)品表示懷疑?


Dear ,
I am very glad to receive your message. Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products. Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you.?
Regards


譯文：我很高興收到你的郵件。雖然我在DHgate沒有多少評(píng)價(jià)，但我一直在Ebay做業(yè)務(wù)多年，我對(duì)我的產(chǎn)品很有信心。此外DHgate提供第三方擔(dān)保支付服務(wù)，這意味著付款將不會(huì)發(fā)放給賣方，直到您對(duì)產(chǎn)品質(zhì)量和交易非常滿意。希望能夠與您長(zhǎng)期合作，謝謝。
發(fā)貨幾天后買家沒收到貨


Dear ,
We sent the package out on XXXXXXXXXXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXXXXXXXXXXXX.?
I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me.
譯文：我們已經(jīng)在XXX月XXX號(hào)發(fā)送包裹，根據(jù)您的反饋，我們已經(jīng)聯(lián)系貨運(yùn)公司并確認(rèn)問題。我們將找回原來的包裹并重新寄送,新的貨運(yùn)單號(hào)是XXXXXXXXXXXXXX,使用的是UPS。我對(duì)此感到十分抱歉，希望您能盡快收到。有任何疑問，請(qǐng)告訴我。
提示：請(qǐng)?zhí)顚懓l(fā)貨日期和貨運(yùn)單號(hào)。
向買家推薦新品


Dear ,
As Christmas/New year/…… is coming, we found XXXXXXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXXXXXXXX. Please click the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.

Regards
譯文：隨著圣誕節(jié)/新年/……的來臨，我們發(fā)現(xiàn)XXXXXXXXXXXXXX產(chǎn)品擁有一個(gè)大型潛在市場(chǎng)。我們有大量的暢銷的XXXXXXXXXXXXXX產(chǎn)品。請(qǐng)單擊下面鏈接XXXXXXXXXXXXXXXXXXXXXXXXXXXX查看它們。如果你一個(gè)訂單購(gòu)買XXX件我們可以給批發(fā)價(jià)格。感謝您的惠顧。
提示：請(qǐng)?zhí)顚懏a(chǎn)品名稱、產(chǎn)品鏈接地址和購(gòu)買件數(shù)。
收到好評(píng)后


Dear ,

Thank you for your positive comment. Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you
譯文：感謝您的積極評(píng)價(jià)。您的鼓勵(lì)是我們前進(jìn)的動(dòng)力，我們真誠(chéng)地希望能有更多的機(jī)會(huì)為您服務(wù)。
買家詢問是否有直銷航運(yùn)


Dear ,
We offer drop shipping service. You can simply specify the shipping address and we will deliver the order to your designated address
?

一、如何處理Shopee的退款退貨請(qǐng)求在Shopee Guarantee保護(hù)期內(nèi)，買家可以在Shopee平臺(tái)就以下情況下提出退款退貨請(qǐng)求。
1. 買家沒有收到貨物
2. 買家收到錯(cuò)誤的產(chǎn)品（錯(cuò)誤的尺碼，顏色，品類）
3. 買家收到損壞或有瑕疵的產(chǎn)品
當(dāng)買家發(fā)起相關(guān)申請(qǐng)后，相關(guān)訂單會(huì)顯示在【首頁(yè)】-【我的銷售】-【退款/退貨】下， 并且商家還會(huì)收到來自Shopee的郵件 提醒賣家有買家發(fā)起了退款、退貨申請(qǐng) 。點(diǎn)擊【回應(yīng)】進(jìn)入【我的銷售】【退款退貨詳情】便可查看【買家退貨原因】。 有效【回應(yīng)】操作為點(diǎn)擊【退款】或者【向蝦皮提出爭(zhēng)議】 。賣家可以與買家通過聊聊功能溝通并參考以下列表（處理Shopee的退款退貨請(qǐng)求具體操作指導(dǎo)）在指定時(shí)間進(jìn)行
【回應(yīng)】操作，以避免自動(dòng)退款給買家或者進(jìn)入申訴后需要的長(zhǎng)時(shí)間處理。





二、處理Shopee的退款退貨請(qǐng)求具體操作指導(dǎo)









教程指導(dǎo)買家點(diǎn)擊【Extend Shopee Guarantee】延長(zhǎng)收貨時(shí)間
Step 1. 通過聊聊發(fā)送訂單給買家，讓買家點(diǎn)擊進(jìn)入【order detail】
Step 2. 進(jìn)入【order detail】之后滑到最低端，可以看到【Extend Shopee Guarantee】，點(diǎn)擊【
Extend Shopee Guarantee】既可以延長(zhǎng)時(shí)間


?

馬上又到一年一度的圣誕節(jié)了，我相信這段時(shí)間很多人已經(jīng)開始考慮要送什么樣的禮物給客戶。什么樣的禮物才會(huì)讓客戶記住你，并給你們以后的合作帶來一個(gè)非常不錯(cuò)的開始。

現(xiàn)在很多的帖子都提倡給海外客戶送一些具有中國(guó)特色的禮物，如：青花瓷，筷子，中國(guó)結(jié)，絲巾等等。其實(shí)這樣的禮物可能你的客戶已經(jīng)收膩了，還有很多人喜歡給客戶送中國(guó)的茶葉，這樣也是很唐突的，因?yàn)閲?guó)外的人一般是喝不慣我們的茶葉，他們的口味都是紅茶，調(diào)配茶，花茶等等，你送綠茶，可能會(huì)起到反作用。

下面給大家介紹幾款禮物：

女士專用禮品



比如精致的刺繡手提包，或者旗袍，當(dāng)然也可以是兒童旗袍，或者刺繡杯墊，名片夾，靠枕套等等這些充滿中國(guó)風(fēng)的精致禮物，這類禮物可以送給女客戶，也可以送給男客戶的太太和女兒。

工藝品
一些小巧而精致的工藝品，不要太大，感覺很廉價(jià)。用大個(gè)的價(jià)位去買一個(gè)小巧的工藝品，質(zhì)地肯定比大的要好很多。這類禮物在郵寄的時(shí)候一定要特別仔細(xì)，沒有哪個(gè)客戶高興收到一份破碎的禮物。

手工DIY
老外都喜歡親手制作的一些禮物，一般收到這類禮物，他們會(huì)非常感動(dòng)。所以剪紙，十字繡，手工包，親手制作的賀卡，都會(huì)給你帶來一次不一樣的收獲。

制禮物
這類的產(chǎn)品就要自己好好琢磨了，如把客戶的照片制作成刺繡畫，老外都喜歡在家里的墻壁上掛自己的肖像畫。也可以在淘寶上挑一塊漂亮的石頭，把客戶的中文名字發(fā)音刻成印章，配合印泥送給客戶，這個(gè)也一定會(huì)給他留下深刻的印象。

給大家提一個(gè)小小的建議，在準(zhǔn)備完禮物以后，給客戶發(fā)個(gè)禮物和賀卡的照片，提醒客戶注意簽收，加深客戶的印象。另外還要特別注意的一點(diǎn)是，老外很注重禮物的包裝。

最后嘮叨一句，要根據(jù)客戶的風(fēng)俗習(xí)慣去送東西，不要好心辦了壞事。

一年一度的圣誕節(jié)又快到了，圣誕節(jié)是幾乎所有的外國(guó)人要過的節(jié)日，類似于中國(guó)的傳統(tǒng)節(jié)日春節(jié)，圣誕節(jié)也是做外貿(mào)業(yè)務(wù)的朋友們比較關(guān)心的假日，做外貿(mào)的業(yè)務(wù)員們不要忘記為你的國(guó)外客人發(fā)一封圣誕節(jié)的祝福郵件哦，能附上一張圣誕賀卡自然是最好的。

歐洲(EUROPE)

奧地利共和國(guó)/The Republic of Austria

比利時(shí)王國(guó)/The Kingdom of Belgium

保加利亞共和國(guó)/Republic of Bulgaria

白俄羅斯共和國(guó)/Republic of Byelorussia (Belarus)

瑞士聯(lián)邦/The Swiss Confederation

捷克共和國(guó)/The Czech Republic

德意志聯(lián)邦共和國(guó)/The Federal Republic of Germany

愛沙尼亞共和國(guó)/The Republic of Estonia

西班牙/Spain

芬蘭共和國(guó)/The Republic of Finland

法蘭西共和國(guó)/The Republic of France

大不列顛及北愛爾蘭聯(lián)合王國(guó)/The United Kingdom of Great Britain and Northern Ireland

希臘共和國(guó)/The Hellenic Republic

匈牙利共和國(guó)/The Republic of Hungary

愛爾蘭/Ireland

冰島共和國(guó)/The Republic of Iceland

意大利共和國(guó)/The Republic of Italy

列支敦士登公國(guó)/The Principality of Liechtenstein

立陶宛共和國(guó)/The Republic of Lithuania

盧森堡大公國(guó)/The Grand Duchy of Luxembourg

拉脫維亞共和國(guó)/The Republic of Latvia

摩納哥公國(guó)/The Principality of Monaco

馬耳他共和國(guó)/The Republic of Malta

荷蘭王國(guó)/The Kingdom of the Netherlands

挪威王國(guó)/The Kingkom of Norway

波蘭共和國(guó)/The Republic of Poland

葡萄牙共和國(guó)/The Portrgrese Republic

羅馬尼亞/Romania

瑞典王國(guó)/The Kingdom of Sweden

斯洛文尼亞/SLOVENIA

斯洛伐克共和國(guó)/The Republic of Slovakia

圣馬力諾共和國(guó)/The Republic of San Marino

烏克蘭/Ukraine

南斯拉夫聯(lián)盟共和國(guó)/The Federal Republic of Yugoslavia

大洋洲(OCEANIA AND PACIFIC ISLANDS)

澳大利亞聯(lián)邦/Australia

斐濟(jì)共和國(guó)/The Republic of Fiji

新西蘭/New Zealand

非洲過圣誕節(jié)的國(guó)家(AFRICA)

布基納法索(BURKINA FASO)

布隆迪(BURUNDI)

貝寧 (BENIN)

博茨瓦納 (BOTSWANA)

中非 (CENTRAL AFRICA)

剛果 (CONGO)

喀麥隆 CAMEROON)

加蓬 (GABON)

加納 (GHANA)

埃塞俄比亞(1月7日)(ETHIOPIA)

幾內(nèi)亞(GUINEA)

科特迪瓦共和國(guó)(COTE O’IVOIRE)

利比里亞(LIBERIA)

馬達(dá)加斯加(MADAGASCAR)

馬里 (MALI)

馬拉維 (MALAWI)

納米比亞 (NAMIBIA)

尼日爾(NIGER)

尼日利亞 (NIGERIA)

塞舌爾 (SEYCHELLES)

蘇丹 (SUDAN)

塞內(nèi)加爾(SENEGAL)

斯威士蘭 (SWAZILAND)

乍得(CHAD)

多哥(TOGO)

坦桑尼亞 (TANZANIA)

烏干達(dá) (UGANDA)

南非 (SOUTH AFRICA)

贊比亞(ZMBIA)

津巴布韋(ZIMBABWE)

美洲(NORTH AMERICA)過圣誕節(jié)的國(guó)家

阿根廷共和國(guó)/The Republic of Argentina

玻利維亞共和國(guó)/Rupublic of Bolivia

巴西聯(lián)邦共和國(guó)/Federative Republic of Brazil

智利共和國(guó)/Republic of Chile

哥倫比亞共和國(guó)/The Republic of Colombia

哥斯達(dá)黎加/Costa Rica

多米尼加共和國(guó)/DOMINCAN REPUBLIC

厄瓜多爾/ECUADOR

格林納達(dá)/GRENADA

危地馬拉共和國(guó)/The Republic of Guatemala(12.24-25)

洪都拉斯共和國(guó)/The Republic of Honduras

牙買加/JAMAICA(12.25-27)

圣盧西亞/Saint Lucia

墨西哥合眾國(guó)/The United Mexico State

尼加拉瓜共和國(guó)/The Republic of Nicaragua

巴拿馬共和國(guó)/The Republic of Panama)

秘魯共和國(guó)/Republic of Peru

巴拉圭共和國(guó)/The Republic of Paraguay

烏拉圭東岸共和國(guó)/The Oriental Republic of Uruguay

圣文森特和格林納丁斯/Saint Vincent and The Grenadines

委內(nèi)瑞拉共和國(guó)/The Republic of Venezuela

而對(duì)于一些有其他信仰的國(guó)家或人們來說

則不過圣誕節(jié)

像阿拉伯國(guó)家基本信仰伊斯蘭教

阿拉伯國(guó)家(沙特、阿聯(lián)酋、敘利亞、約旦、伊拉克、也門、巴勒斯坦、埃及、利比亞、阿爾及利亞、阿曼、蘇丹、索馬里、摩洛哥、突尼斯、卡塔爾、吉布提、黎巴嫩、毛里塔尼亞、巴林...等二十多個(gè)國(guó)家)
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你需要了解的各國(guó)圣誕元旦放假時(shí)間

美洲國(guó)家

1、美國(guó)：12月22日到1月5日

2、智利：12月25號(hào)到1月4日

3、墨西哥：12月22日到1月5日

4、巴西：12月8號(hào)到1月4號(hào)假期較多。24、25號(hào)和31、1號(hào)放假。部分公司12月21日到1月3日放假。

5、加拿大：12月24號(hào)半天到12月28日事實(shí)上延續(xù)到1月4日

6、玻利維亞：12月21號(hào)到1月4號(hào)

歐洲國(guó)家

1、英國(guó)：12月24日到1月5日

2、西班牙：12月23號(hào)到1月6號(hào)。規(guī)定的是24號(hào)半天，25號(hào)全天，31號(hào)半天，1號(hào)全天。但也要放一個(gè)星期，從20號(hào)到27號(hào)。一部分公司放假?gòu)?4號(hào)到28號(hào)，29號(hào)上班，然后從30號(hào)放到7號(hào)。

3、德國(guó)：12月24號(hào)中午開始到26號(hào)及29號(hào)到2號(hào)。部分公司12月20號(hào)到29號(hào)，1號(hào)到4號(hào)是圣誕節(jié)和新年假期

4、希臘：24日到25日

5、奧地利：12月22號(hào)到1月6號(hào)

6、意大利：12月18號(hào)到1月4號(hào)

7、斯洛文尼亞：12月21號(hào)到1月5號(hào)

8、俄羅斯：信奉東正教。1月1日到1月10日(多數(shù)公司12月22日開始假)

9、瑞典：12月23號(hào)到1月9日

10、波蘭：12月24日到1月4日

11、匈牙利/斯洛伐克：12月22日到1月4日假期兩周

12、芬蘭：12月24日到1月6日

13、捷克：12月21日到1月5日

14、愛爾蘭：12月22日到09年1月5日

15、丹麥：12月22日到09年1月2日

16、荷蘭：12月24日到1月6日

17、葡萄牙：12月24日到1月5日，很多公司只放25、26和1日

18、瑞士： 12月24號(hào)到1月4號(hào)

19、法國(guó)： 12月23號(hào)到1月5號(hào)

20、意大利： 12月23日開始放假兩禮拜

21、保加利亞：12月24到27日，31日到元月3日

亞非國(guó)家

1、印尼：12月24號(hào)到1月4號(hào)尼日利亞：12月23日放假，假期半個(gè)月

2、阿塞拜疆：12月31日到1月5日

3、尼日利亞：12月23日放假假期半個(gè)月

4、烏茲別克斯坦：12月31號(hào)到1月10號(hào)

5、南非：12月18到1月12號(hào)

6、馬來西亞：12月25號(hào)到1月4號(hào)

7、澳大利亞：從12月18 到次年2月份，連著暑假一起放的，很多人去旅游。圣誕假期12月23日到1月7日

8、日本：圣誕不是法定假期。但學(xué)生一般正在放冬休假期，而湊巧地，接近圣誕節(jié)的12月23日是天皇誕生日國(guó)定假日，民眾也接受了西方圣誕來慶祝圣誕節(jié)，但是他們的新年是更重要的節(jié)日。元旦假期12月28日到1月4日

9、新西蘭：從12月18 到一月底二月初，連著暑假一起放的，很多人去旅游。圣誕假期12月20號(hào)到1月7號(hào)。

10、韓國(guó)：12月25號(hào)(圣誕不是法定假期)

11、泰國(guó)：元旦12月30號(hào)到1月4號(hào)

12、埃及：12月24號(hào)到1月10號(hào)

13、孟加拉：基督徒12月25日

14、毛里求斯：元旦假期12月30日到1月11日

15、印度：印度節(jié)日太多。國(guó)家規(guī)定圣誕當(dāng)日休一天，不太隆重。大部分教育機(jī)構(gòu)有圣誕假期，假期在圣誕節(jié)前幾天開始在元旦幾天后結(jié)束。

16、菲律賓：擁有世界上最長(zhǎng)的圣誕季。傳統(tǒng)上，菲律賓的圣誕節(jié)從12月16日開始，假期到次年一月的第一個(gè)星期周末結(jié)束。

哪些國(guó)家不過圣誕節(jié)

圣誕節(jié)是耶酥基督的生日，阿拉伯國(guó)家(沙特、阿聯(lián)酋、敘利亞、約旦、伊拉克、也門、巴勒斯坦、埃及、利比亞、阿爾及利亞、阿曼、蘇丹、索馬里、摩洛哥、突尼斯、卡塔爾、吉布提、黎巴嫩、毛里塔尼亞、巴林...等二十多個(gè)國(guó)家)不過圣誕，不信基督的都不過圣誕節(jié)。
?
圣誕節(jié)節(jié)日祝賀語(yǔ)

圣誕英文祝福語(yǔ)，推薦給你：

? Merry Christmas and Best Wishes for a Happy New Year!

? Beautiful dream comes true

? Bring you Good wishes of happiness. This Christmas and on the coming year.

? During this Season may the loy and love of Christmas be yours.

? Each Christmas brings me wonderful thoughts and memories... and you get lots of presents, Oh well, Merry Christmas.

? Greeting you warmly with a wish that's sincere for a healthy happy and wonderful days.

? Have a heartwarming holiday! Warmest wishes for a very merry Christmas

? Have a Wonderful Holiday Season!

? Here are special greetings And the best of wishes, too - May Christmas and the coming year Bring happiness to you!

? Hope your holiday is great and your New Year a prosperous one.

? Hope you holidays are filled with all you favorite things this Christmas ... and all the happiness you could wish for.

? I could always tell that you wrapped Santa's presents

? I hope you will join with me in bringing in the new spring. HAPPY HOLIDAYS!

? In our hearts, we'll always be near Merry Christmas!

? Joy to the World. Wishing you an extremely merry Chirstmas

? Joyous Christmas! Warm Holiday Wishes!

? May Happiness follow wherever you go

? May Peace and Happiness be with you at this holy Chirstmas season and always.

? May magic fill your days and all your dreams come true this holiday season.

? May the blessings of Christmas fill you heart with hope and joy!

? May the joy and peace of Christmas be with you today and always.

? May the light of our Savior's love be with you at Christmas and always... and all the happiness you could wish for.

? May the light of the holiday season shine brightly in your heart

? May the magic of this Christmas season fill your heart with peace.

May you be blessed with all things bright and beautiful at Christmastime and Always

? May your Christmas be merry as a song And your heart be happy the whole year long!

? May your days be filled with love and light. wanted.

? Merry Christmas ... and all the happiness you could wish for.

? Merry Christmas and then happy days over and over again !

? Peace on earth, good will to men...

? Season's Greetings and Best Wishes for the Coming year

? Sending you wishes for holidays that begin and on a happy note. Wishing you happiness always.

? Sing a song of seasons; Something bright in all ...

? Sleight bells are jingling through the night. Children are singing spirits and bright ... Merry Christmas!

? Should you see flowers in bloom, you would see smiles at a lover of beauty.

? Thanks for making every thing right! Merry Christmas!

? The Christmas we were going to tell everyone that the real mean

ing of the Season was not gifts ...

? The presents are wrapped, the stockings all hung, all that's left now is the holiday fun! Merry Christmass!

? This holiday season, it seems everyone is watching their weight ...

? To be frazzled! Best wishes for a calm and peacefl and Holiday Season!

? To wish you all the joy of Christmas and happiness all through the New Year.

? To wish you happiness at Christmas time.

? To wish you happiness for the christmas season and the coming year.

? We wish you a merry christmas & a happy new year.

? Wishing you a bright white holiday full of love...

? Wishing You a Happy Christmas and to hope the New Year too. Will be a very prosperous Healthy and Happy Time for you ...

? Wishing you all the blessings of a beautiful Christmas seasons

? ? Wishing you all the joys of the Christmas season and have very happy New Year may you enjoy good health in the coming year

Wishing you and those around you a very merry Christmas and a wonderful New Year

? ? Wishing you the Gifts of Peace and Happiness this Christmas and throughout the New Year

一些中英文對(duì)照的祝福語(yǔ)

Wishing you peace, joy and happiness through Christmas and the coming year.

在圣誕和新年來臨之際，祝福你平安、快樂、幸福!

Warm greetings and best wishes for Christmas and the New Year!

致以熱烈的祝賀和良好的祝福，圣誕快樂，新年快樂。

Thinking of you and wishing you a beautiful Christmas season.

美麗的圣誕節(jié)之際，謹(jǐn)致我的思念與祝福。

It seems that Christmas time is here once again, and it is time again to bring in the New Year. We wish the merriest of Christmas to you and your loved ones, and we wish you happiness and prosperity in the year ahead.

圣誕節(jié)轉(zhuǎn)眼又到，又該迎接新的一年了。我們向你及你的親人們致以最美好的圣誕祝福，愿你在新的一年里事業(yè)興旺，幸福美滿!

May Christmas and the New Year be filled with happiness for you.

愿你圣誕和新年幸福無盡。

A Christmas greeting and good wishes to you who is thought about all the year through. Have a beautiful Christmas and a happy New Year.

始終思念你，捎來圣誕佳節(jié)最美好的祝福，祝圣誕吉祥，新年如意。

With all good wishes for a brilliant and happy Christmas season. Hope things are going all right with you.

在這輝煌快樂的圣誕佳節(jié)，獻(xiàn)上一切美好的祝福!祝一切順心如意!

Here is wishing you all a Merry Christmas and a New Year bright with joy and success.

祝圣誕快樂，新年充滿幸福和成功。

A Merry Christmas and a wonderful New Year.

圣誕快樂，新年好!

Christmas comes but once a year. But when it comes it brings good cheer.

圣誕節(jié)一年只有一次，但每次來臨都帶來喜悅。

A cheery Christmas and the New Year hold lots of happiness for you!

給你特別的祝福，愿圣誕和新年帶給你無邊的幸福、如意。

May you have the best Christmas ever.

愿你度過最美好的圣誕節(jié)!

May the warmest wishes, happy thoughts and friendly greetings come at Christmas and stay with you all the year through.

讓溫馨的祝愿、幸福的思念和友好的祝福，在圣誕佳節(jié)來到你身邊，伴你左右。

At Christmas and always, may peace and love fill your heart, beauty fill your world, and contentment and joy fill your days.

圣誕的祝福，平日的希冀，愿你心境祥和、充滿愛意，愿你的世界全是美滿，愿你一切稱心如意，快樂無比。

May the joy of Christmas be with you throughout the year.

愿圣誕的快樂一年四季常在。

一般祝福語(yǔ)

Merry Christmas!

圣誕快樂!

Merry Christmas and a happy new year.

敬祝圣誕，恭賀新喜。

Best wishes on this holiday season.

獻(xiàn)上最誠(chéng)摯的節(jié)日祝福。

Wishing you and yours a merry Christmas this holiday season.

值此佳節(jié)，祝你全家圣誕快樂。

We wish you a merry Christmas.

我們祝你圣誕快樂。

Wishing you a beautiful holiday season.

節(jié)日愉快。

Happy holidays!

節(jié)日快樂!

Wishing you health and happiness in the year to come.

祝你在新的一年里健康，快樂。

Season's greetings.

順頌時(shí)祺。

Wishing you a white Christmas.

愿你有一個(gè)銀白色的圣誕。

Noel!

圣誕快樂!

May peace, happiness and good fortune be with you always.

祝您年年闔第平安，歲歲滿目吉祥。

Have you been naughty or nice this year?

你今年乖不乖?

Don't forget to hang up the sock!

別忘了掛上襪子!

We've had a rather uneventful year!

我們度過了平安無事的一年

May the holidays fill your heart with happiness.

祝您節(jié)日快樂。

給父母親

Mom and Dad: Thank you for everything this holiday season!

爸爸媽媽：值此佳節(jié)，感謝您們所給予的一切。

I'll be home to enjoy this Christmas with you.

我將回家與你們共度佳節(jié)。

A present from me is on the way. Hope you'll like it.

寄上一份禮物，希望你們會(huì)喜歡。

I wish I were home for the holidays.

但愿我能回家共度佳節(jié)。

Thinking of you at Christmas time.

圣誕佳節(jié)，我想念你們。

Best wishes from Mark, Janet and the kids.

馬克、珍妮特和孩子們，謹(jǐn)呈最誠(chéng)摯的祝福。

Warmest thoughts and best wishes from your daughter.

寄上無限的思念和最美好的祝愿，你們的女兒。

Season's greetings from Xiao Li and Ming Ming.

獻(xiàn)上小麗和明明的節(jié)日問候。

A holiday wish from your son Tom.

寄上佳節(jié)的祝福，你們的兒子湯姆敬上。

May you have the best Christmas ever.

愿你過個(gè)最愉快的圣誕節(jié)。

A Christmas greeting to cheer you from your daughter.

愿女兒的祝福帶給您歡樂。

Merry Christmas to the world's best parents!

祝世界上最好的父母圣誕快樂!

Season's greetings to my dearest parents!

祝我最親愛的父母節(jié)日愉快!

給師長(zhǎng)·上司

Much joy to you in the upcoming year.

愿您在新的一年充滿快樂。

Thank you for all you have done for us.

感謝您為我們所做的一切。

We'll be here after the New Year.

新年過后，我們會(huì)再回來。

We won't forget you this holiday season.

假期里，我們不會(huì)忘記您的。

Thank you for your hard work and patience on this holiday season.

值此佳節(jié)，謹(jǐn)對(duì)您的辛勤栽培表示感謝。

Thank you for not as signing homework this holiday season.

感謝您沒有留假期作業(yè)。

I look forward to your class after the new year.

我期待著新年過后，再上您的課。

Wishing you and your family a very merry Christmas.

祝福您及全家圣誕快樂。

A merry Christmas from all of your students.

祝您圣誕快樂，您的全體學(xué)生敬上。

Christmas is a time for gladness and rejoicing …because there is no class.

圣誕節(jié)是喜慶的日子——因?yàn)椴挥蒙险n。

May happiness follow you everywhere …just like we do.

愿快樂隨時(shí)與您同在——如同我們與您寸步不離。

It's really a shame we can't be together at Christmas.

我們不能在一起過圣誕節(jié)真是太遺憾了。

Best wishes for you and your family.

祝福您及您的家人。

We offer Christmas blessings to you.

我們向您獻(xiàn)上圣誕節(jié)的祝福

給上司長(zhǎng)輩

For you and your family, boss, during this holiday season!

值此圣誕佳節(jié)，老板，獻(xiàn)給您及您的家人。

there's no place like home for the holidays.

在這佳節(jié)里，沒有比家更好的地方了。

Best wishes for a wonderful new year.

獻(xiàn)上最誠(chéng)摯的祝福，祝您新年恰愉快。

May the joy of Christmas be with you throughout the year.

愿圣誕佳節(jié)的喜悅，伴隨您在度過新的一年。

May joy and health be with you always.

祝您永遠(yuǎn)健康快樂。

May happiness follow you wherever you go!

愿您幸?？鞓?，直到永遠(yuǎn)永遠(yuǎn)。

A special card from your grandson.

您的孫子，寄上一張?zhí)貏e的卡片。

A Christmas wish from your nephew.

您的侄兒祝您圣誕快樂。

Wishing you and yours a happy happy new year.

萬事如意，合家平安。

From all of us in sales: Merry Christmas!

我們銷售部全體人員祝您圣誕快樂!

Your entire staff wishes you and yours a most happy Christmas.

全體職員祝您及家人圣誕快樂。

To Grandpa and Grandma Merry Christmas!

獻(xiàn)給爺爺奶奶：圣誕快樂!

給朋友

Merry Christmas, my best friend.

祝我的摯友圣誕快樂。

A Christmas greeting to cheer you, my good friend.

希望圣誕祝福給你帶來歡樂，我的好朋友。

We will be having Christmas at Wang Ping's this year. You are welcome to join us!

今年我們要在王平家過圣誕，歡迎你也來!

Take your passion and make it come true.

發(fā)揮你的熱情，讓理想變?yōu)楝F(xiàn)實(shí)。

I hope we can spend the holidays together.

希望我們能一起過圣誕節(jié)。

To Hong from your good friends at Peking U.

送給紅——北大的一群好友。

Best of luck in the year to come.

愿你在未來的一年里，吉星高照。

A merry yuletide!

圣誕快樂!

Wish all the best wishes for you.

獻(xiàn)上最美好的祝愿。

Wish many good wishes for the holidays and the coming year.

新的一年，向你獻(xiàn)上最誠(chéng)摯的祝福。

Wishing you all the blessings of a beautiful Christmas season.

愿你擁有美麗的圣誕所有的祝福。

May its blessings lead into a wonderful year for you and all whom you hold dear.

祝福你及你所愛的人新的一年中萬事如意。

To wish you special joy at the holidays and all year.

祝你在節(jié)日和新的一年中享有無限的快樂。

給另一半和情侶

To Mr. Claus from Mrs. Claus.

圣誕老奶奶祝福圣誕老爺爺。

Don't stand under the mistletoe with anyone else but me.

除了我，不要和任何人站在槲寄生上。

To my dearest love on this joyous Christmas.

值此歡樂佳節(jié)，獻(xiàn)給我的心上人。

For this and many Christmas to come.

為了這一個(gè)，也為了更多即將來臨的圣誕節(jié)。

On this Christmas I have but one thing to say: I love you.

值此圣誕佳節(jié)，我只有一句話要告訴你：我愛你

You're the best Christmas present I ever received.

你是我所收到的最好的圣誕禮物。

I only want you for Christmas!

我只要你作為我的圣誕禮物!

I give all my love to you this Christmas.

值此圣誕佳節(jié)，獻(xiàn)上我對(duì)你所有的愛。

Even though we are apart, you are in my heart this Christmas.

千山萬水，隔不斷我在佳節(jié)對(duì)你的思念。

I want you stuffed in my stocking.

我只要你塞在我的襪子里。

I want to be in your arms this Christmas.

我要在你的懷抱里度過今年的圣誕節(jié)。

My heart is my Christmas present to you.

我的心就是我奉獻(xiàn)給你的圣誕禮物。

You are the one for me this Christmas and for many Christmas to come.

在此圣誕節(jié)和未來的每個(gè)圣誕節(jié)里，你都是我唯一的愛!

I will be yours forever!

我永遠(yuǎn)屬于你!

Let's never spend our Christmas apart.

讓我們永不獨(dú)享圣誕節(jié)。

My arms are wide open for you this Christmas.

我張開雙臂，盼與你共度圣誕佳節(jié)。

Here's a tender Christmas kiss from you know who.

你的心上人獻(xiàn)給你一個(gè)溫柔的圣誕之吻。

I'm only thinking of you this Christmas.

在此圣誕佳節(jié)，唯有你在心中。

I hope all of our Christmases are this bright!

愿所有的圣誕節(jié)都如此歡快明亮!

其它祝福語(yǔ)

Wishing you a song in your heart at Christmas and blessings all year long.

圣誕之際，祝你心中有首快樂的歌，新年快樂!

Wishing you peace, joy and happiness through Christmas and the coming year.

在圣誕和新年來臨之際，祝福你平安、快樂、幸福!

Warm greetings and best wishes for Christmas and the New Year!

致以熱烈的祝賀和良好的祝福，圣誕快樂，新年快樂。

Thinking of you and wishing you a beautiful Christmas season.

美麗的圣誕節(jié)之際，謹(jǐn)致我的思念與祝福。

It seems that Christmas time is here once again, and it is time again to bring in the New Year. We wish the merriest of Christmas to you and your loved ones, and we wish you happiness and prosperity in the year ahead.

圣誕節(jié)轉(zhuǎn)眼又到，又該迎接新的一年了。我們向你及你的親人們致以最美好的圣誕祝福，愿你在新的一年里事業(yè)興旺，幸福美滿!

May Christmas and the New Year be filled with happiness for you.

愿你圣誕和新年幸福無盡。

A Christmas greeting and good wishes to you who is thought about all the year through. Have a beautiful Christmas and a happy New Year.

始終思念你，捎來圣誕佳節(jié)最美好的祝福，祝圣誕吉祥，新年如意。

With all good wishes for a brilliant and happy Christmas season. Hope things are going all right with you.

在這輝煌快樂的圣誕佳節(jié)，獻(xiàn)上一切美好的祝福!祝一切順心如意!

Here is wishing you all a Merry Christmas and a New Year bright with joy and success.

祝圣誕快樂，新年充滿幸福和成功。

A Merry Christmas and a wonderful New Year.

圣誕快樂，新年好!

Christmas comes but once a year. But when it comes it brings good cheer.

圣誕節(jié)一年只有一次，但每次來臨都帶來喜悅。

A cheery Christmas and the New Year hold lots of happiness for you!

給你特別的祝福，愿圣誕和新年帶給你無邊的幸福、如意。

May you have the best Christmas ever.

愿你度過最美好的圣誕節(jié)!

Much joy to you in the up coming year. May the warmest wishes, happy thoughts and friendly greetings come at Christmas and stay with you all the year through.

讓溫馨的祝愿、幸福的思念和友好的祝福，在圣誕佳節(jié)來到你身邊，伴你左右。

A Christmas greeting to cheer you from your daughters.

愿女兒的圣誕祝福帶給你快樂。

At Christmas and always, may peace and love fill your heart, beauty fill your world, and contentment and joy fill your days.

圣誕的祝福，平日的希冀，愿你心境祥和、充滿愛意，愿你的世界全是美滿，

愿你一切稱心如意，快樂無比。

May the joy of Christmas be with you throughout the year.

愿圣誕的快樂一年四季常在。

Peace and love for you at Christmas from all your students.

祝老師圣誕節(jié)充滿平安和愛。

Wishing you a sparkling Christmas and bright happy New Year! May the season bring much pleasure to you.

愿你的圣誕光彩奪目，愿你的新年?duì)N爛輝煌!佳節(jié)快樂!

Wishing you all the blessings of a beautiful Christmas season.

愿你擁有圣誕節(jié)所有美好的祝福。

Wishing you all the happiness of the holiday season.

祝節(jié)日幸福如意。

Hope all your Christmas dreams come true!

愿你所有的圣誕夢(mèng)想都成真!

Hope you enjoy the happiness of Christmas and all the trimmings.

祝你享盡圣誕佳節(jié)的快樂和圣誕的禮品。

Warm hearted wishes for an old fashioned Christmas and a happy New Year filled with all your favorite things.

傳統(tǒng)佳節(jié)之際，獻(xiàn)上圣誕的殷殷祝福，祝新年萬事如意!

I wish you a merry Christmas. All affection and best wishes to you and yours.

以我所有的愛心與真誠(chéng)祝你及全家圣誕快樂。

In the season of joy I present my sincere wishes and kind thoughts. May the kind of Christmas outshine all the rest.

在這歡樂的時(shí)節(jié)給你我最真的祝福和親切的思念，愿你今年的圣誕比往年更璀璨。

May the Christmas be a time of laughter and real enjoyment for you. Best wishes.

愿圣誕不僅是你歡笑的時(shí)刻，更是你欣喜的日子。祝福你。

May the glow of Christmas candle fill your heart with peace and pleasure and make your New Year bright.

Have a love filled Christmas and New Year!

愿圣誕的燭光帶給你祥和與喜悅，祝你的圣誕和新年充滿愛。

May the bright and festive glow of Christmas candle warm the days all the year through. Hoping you will have a wonderful time enjoying Christmas Day and wishing you a New Year that is happy in every way.

愿明亮喜慶的圣誕燭光溫暖一年中的每個(gè)日日夜夜，祝你歡歡喜喜度圣誕，高高興興過新年!

Christmas time is here. I hope you have a wonderful New Year. May every day hold happy hours for you.

圣誕來臨，祝新年快樂，愿你時(shí)時(shí)刻刻幸福歡樂!

May your Christmas be filled with special moment, warmth, peace and happiness, the joy of covered ones near,

and wishing you all the joys of Christmas and a year of happiness.

愿你的圣誕充滿溫馨，祥和，與親人團(tuán)聚的快樂，祝圣誕樂陶陶，新年樂無限。

Warm greetings and best wishes for happiness and good luck in the coming year.

衷心祝福來年快樂、幸運(yùn)!

Christmas should be a time of banked-up fines, the scent of flowers and wine, good talk, good memories and loyalties renewed. But if all else is lacking - love will do.

圣誕是這樣美好的時(shí)光：爐火熊熊，花兒芬芳，醇酒飄香，殷殷祝福，美好回憶，

恩愛日新。即便沒有一切，只要有愛便足矣。

May the beauty and joy of Christmas remain with you throughout the new year!

愿圣誕美景與歡樂常伴隨你!

Christmas greetings and best wishes!

致圣誕賀忱與最美好的祝福!

Wishing you every happiness when Christmas is near, and expressing appreciation for your cares and

concerns during the year.

圣誕即將來臨，祝你快樂幸福，對(duì)你一年來的關(guān)心和照顧表示衷心的感謝。

Thinking of you at Christmas with a wish that is warm and sincere. Have a wonderful Christmas and

joyous New Year!

以真摯熱誠(chéng)的祝福，在圣誕之際思念你。祝圣誕快樂，新年快樂!

Forget, forgive, for who may say that Christmas day may ever come to host or guest again. Touch hands!

愿知道圣誕節(jié)會(huì)不斷來臨的人們，忘卻和寬恕以往的一切不快，讓我們攜手共進(jìn)吧!

A wish for a truly merry Christmas and may the joy of Christmas linger in your heart all the year!

圣誕快樂!愿圣誕的喜悅整年縈繞你心間。

Wishing you a blessed Christmas and a New Year filled with happy surprises.

祝圣誕平安，新年中有意想不到的收獲!

With the old wish that is ever new, may the greeting do its share toward making your Christmas a pleasant one.

老的祝福，卻又常新，原此祝福，使你的圣誕更加愉快圓滿。

Numerous loving wishes for my wife who will always be my valuable Christmas gift and everything to me.

無盡的愛戀與祝福，獻(xiàn)給我的愛妻，你永遠(yuǎn)是我珍貴的圣誕禮物和我的一切!

Christmas is the most human and kindly of season, as the month of June with sunshine and the balmy breath of roses.

圣誕最有人情味，充滿仁愛的時(shí)節(jié)，它如同陽(yáng)光明媚、玫瑰吐露芬芳的六月。

Wishing you a Christmas of happy time and a New Year of happy days.

愿圣誕是你快樂的時(shí)節(jié)，愿新年是你幸福的日子。
?

經(jīng)常有賣家詢問，收到差評(píng)后，發(fā)了很多郵件給客戶，客戶要么不回應(yīng)，要么是接受退款，但退款后再聯(lián)系客戶改差評(píng)時(shí)，客戶卻再也不回復(fù)了，面對(duì)這種情況該怎么辦呢?

對(duì)于改差評(píng)這件事，我們需要明白幾個(gè)度

第一，亞馬遜平臺(tái)是禁止賣家威脅或者利誘客戶修改評(píng)價(jià)的，以退款作為條件修改差評(píng)，這是屬于利誘的一種;

第二，亞馬遜平臺(tái)是嚴(yán)禁賣家為評(píng)價(jià)或其他事項(xiàng)頻繁騷擾客戶的，如果客戶沒有回應(yīng)，而你又持之以恒的每天一封郵件的發(fā)給客戶跟催，一旦被客戶投訴到平臺(tái)，將可能面臨著平臺(tái)嚴(yán)厲的處罰，嚴(yán)重者可能直接導(dǎo)致賬號(hào)被封;

第三，亞馬遜平臺(tái)上客戶留評(píng)價(jià)率非常低，一般留了差評(píng)的顧客，除了極少數(shù)惡意留評(píng)的之外，要么是被你的產(chǎn)品和服務(wù)氣壞了，要么是這人本來就是一根筋，所以你在聯(lián)系客戶前首先要想明白該如何和這類人溝通，這個(gè)非常重要。

理解了處理差評(píng)時(shí)的基本原則，我們?cè)賮砜匆粋€(gè)實(shí)際的案例，看看這個(gè)賣家在實(shí)際處理中有哪些無效的處理方式。

客戶留了一個(gè)一星的評(píng)價(jià)，評(píng)價(jià)內(nèi)容如下：

Doesn't work for my dogs---waste of money. Had to spend lots of $$ for a containment System!

希望能夠協(xié)商修改評(píng)價(jià)，賣家發(fā)給客戶的第一封如下：

Dear XXX,

Good day .

We see you ordered a dog whistle from our store, from your review, i understand that you are not satisfied with the product, I'm really sorry for that.

Could you please try to flow the step?

1. Call or train dog to stop barking. Change frequencies since different dogs respond to different frequencies.

2. Teach dog commands and let him learn basic hand movements while whistling different times for each command.

3. Control dog whenever he gets out of line and make it listen and obey.

4. A cover that goes over the whistle so that it is not exposed and protected at all times.

If the item still Doesn't work for your dogs, please contact us, we will full refund you .

然后，客戶回復(fù)：

Please refund. Thank You!

然后，賣家回復(fù)客戶如下：

Dear XXX ,

This item is Fulfilled by Amazon, you can apply to refund, Amazon will full refund you .

We are sorry to bring you any inconvenience, If it is convenient to you, could you please kindly update your review, which will be a big motive to us and to our hard work as well as service.

Looking forward to hear from you.

然后呢?就沒有然后了。

差評(píng)依然沒有修改過來，客戶也依然沒有收到退款，賣家覺得很委屈：我已經(jīng)聯(lián)系客戶了呀!可是，很多時(shí)候，如果方法不得當(dāng)，看似勤奮的付出也往往只是無用功。

先放開這個(gè)案例不談，我們來看看在收到客戶差評(píng)后我們聯(lián)系客戶的邏輯。

之所以要聯(lián)系客戶，表面上是為了給客戶提供滿意的購(gòu)物體驗(yàn)，實(shí)際上是為了借客戶之手消除差評(píng)，而同時(shí)呢，還不能違反平臺(tái)規(guī)則，所以，賣家需要基于以上幾點(diǎn)的考慮來起草郵件，面子、里子和規(guī)則，缺一不可。

面子的層面上，需要對(duì)客戶表示道歉：看到你的評(píng)價(jià)，知道你對(duì)我們的產(chǎn)品或者服務(wù)不滿意，我們感覺到非常抱歉，作為一個(gè)專業(yè)的負(fù)責(zé)任的賣家，我們希望為每一位顧客提供100%滿意的產(chǎn)品和服務(wù)，所以，我現(xiàn)在聯(lián)系你，希望能夠做出一些補(bǔ)救措施。對(duì)于我們團(tuán)隊(duì)來說，我們?cè)敢鉃轭櫩偷牟粷M意提供100%無條件的退款，如此等等。

里子上呢?退款的目的是為了讓客戶改差評(píng)，但考慮到平臺(tái)規(guī)則，又不能赤裸裸的說“我給你退款，你給我改差評(píng)，好不好?”所以，在郵件中，需要對(duì)要求客戶改差評(píng)這件事做一個(gè)委婉的表達(dá)，接著上一段的郵件內(nèi)容：所以，對(duì)于你的這次不滿意的購(gòu)物經(jīng)歷，我們?cè)敢饨o你提供全額退款，但希望你在收到退款后，結(jié)合新的體驗(yàn)，更新一下你的評(píng)價(jià)，好嗎?

注意，上面的一句話一定要連接在一起，一氣呵成，中間是逗號(hào)，最后才是問號(hào)。而且，郵件中的更新評(píng)價(jià)是用Update，而不是用Change或者Remove。Update是一個(gè)中性的詞，符合平臺(tái)的規(guī)則，但客戶能夠從你的郵件中讀出你所謂的update就是“把現(xiàn)在的差評(píng)改成好評(píng)”，而后一句“結(jié)合新的體驗(yàn)，更新一下你的評(píng)價(jià)”同樣不違背平臺(tái)規(guī)則，最后的問好是對(duì)前邊兩個(gè)句子的同時(shí)提問，如果客戶回復(fù)OK，則意味著客戶同時(shí)接受了退款和改差評(píng)兩個(gè)條件，如果后續(xù)客戶收到退款后不再回應(yīng)也不幫你修改評(píng)價(jià)，你至少還可以多一個(gè)向亞馬遜平臺(tái)申訴的機(jī)會(huì)：客戶同意在收到退款后幫我們update評(píng)價(jià)，對(duì)于這種不守信用的用戶，建議亞馬遜做出公平的處理，等等等等，至少可以給自己留一手牌。

當(dāng)然，即便以上的郵件，客戶也未必會(huì)真的幫你修改了評(píng)價(jià)，但相比較而言，這樣的郵件勝算的概率肯定是要大于無頭蒼蠅般胡亂寫來得有效了。

最后，點(diǎn)評(píng)一下文中案例的郵件。當(dāng)客戶不滿意時(shí)，不需要過多的辯解，也不需要過多的做技術(shù)層面上的解釋，難道你還真的指望能夠教會(huì)一個(gè)不滿意的客戶?更何況還不確定客戶的不滿意是不是你產(chǎn)品本身確實(shí)有問題呢。但上面的郵件中，賣家顯然忽略了這一點(diǎn)，做了過多的解釋。而當(dāng)客戶同意退款后，賣家其實(shí)是可以直接點(diǎn)擊退款了事的，卻把退款的事又推到平臺(tái)層面上--你可以直接申請(qǐng)退款，如果客戶不是申請(qǐng)退款而是開啟A-to-Z呢?那賣家豈不是把自己一步步推到一個(gè)更糟糕的境地?

所以，任何時(shí)候，再聯(lián)系客戶的過程中，一定要明白自己的關(guān)切點(diǎn)和客戶的需求點(diǎn)，以客戶的需求點(diǎn)為餌，把自己的關(guān)切點(diǎn)融入進(jìn)去，從而形成客戶需求點(diǎn)和自己關(guān)切點(diǎn)一致，此時(shí)才能做到解決問題于無形之中。

否則，看似很努力，其實(shí)都是無用功。

分享下亞馬遜平臺(tái)退貨的流程詳細(xì)介紹，處理方式及其退貨界面各個(gè)按鈕的功能，希望給大家在后期的賬戶運(yùn)營(yíng)當(dāng)中遇到退貨申請(qǐng)?zhí)峁┮粋€(gè)參考... ...

首先退貨申請(qǐng)（Return Request）的入口在后臺(tái)的這個(gè)位置，看下圖：

我們點(diǎn)擊進(jìn)入退貨申請(qǐng)（Return Request）界面后，可以看到頁(yè)面的左邊會(huì)有Authorize Required, Completed, Authorized, Closed by seller, Closed by Buyer, with A-to-Z Guarantee Claims 這些狀態(tài)，我們可以點(diǎn)擊篩選想要狀態(tài)的退貨申請(qǐng)（Return Request）, 如下圖就是一個(gè)新的退貨等待我們處理：

從上圖的Return Reason和Buyer Comment這兩項(xiàng)信息（非常重要，直接決定買家為什么要開這個(gè)Return Request）來決定采取怎么樣的回應(yīng)上圖的右方有四個(gè)選項(xiàng)：Authorize Request , Close Request, Issue Refund, Contact Buyer.

首先我們從最后一項(xiàng)Contact Buyer說起
Message the buyer to discuss the issue and work toward a resolution. If you offer pre-paid returns these can be sent to the buyer through this channel.
在亞馬遜平臺(tái)，不，應(yīng)該是任何一個(gè)貿(mào)易平臺(tái)當(dāng)中，遇到退貨，糾紛這些問題我們的第一反應(yīng)一定要是：Contact Buyer聯(lián)系客戶。客戶開糾紛，提交退貨申請(qǐng)肯定是有不滿意的地方，這些不滿意的地方我們可以通過上面提到的Return Reason和Buyer Comment了解一個(gè)大概內(nèi)容，但是要深入問題同時(shí)和客戶協(xié)商解決問題才是我們的最終目的，所以溝通是我們的解決問題的第一步，溝通好了或者溝通未果，我們就可以采取下一步動(dòng)作。

Issue Refund?
Issue a refund for the item, either after you receive the item back, or immediately if you allow the buyer to keep the item. This action will release the refund to the buyer. If you have decided to have the item returned, please remember to issue the refund only after you have received the item back.
退款，退款要保證是您收到了客戶的退貨以后或者您干脆自己覺得不要這個(gè)產(chǎn)品了讓買家直接保留這個(gè)產(chǎn)品的天前提下，您就可以立馬退款。因?yàn)辄c(diǎn)擊操作Issue Refund，這筆訂單的款項(xiàng)就如退回給買家，所以如果您決定要客戶把貨物退回給您，那么請(qǐng)一定要記?。菏盏酵素浟瞬沤o客戶退款，否則有可能”錢貨兩空“。

Close Request?
Close the return request if you plan on providing a refund without requiring the items return or if you decide not to accept a return (for example if the request is outside of the return policy). Select the reason for closing the request and provide comments to the buyer. Once the request is closed, Amazon will send the buyer a message with the closure reason.?
Note: Either the seller or the buyer can close a return request.
取消這個(gè)退貨申請(qǐng)，一般這種操作是賣家雙方協(xié)商一致的解決方案，買賣雙方都可以私自取消Return Request，但是不要因?yàn)橘u家可以取消就只要一來退貨申請(qǐng)就立馬取消，取消是基于雙方溝通后協(xié)商一致的結(jié)果，而不是單方面的任意取消。當(dāng)賣家取消Return Request是需要填寫取消的原因的。

Authorize Request?
Review the request and authorize the buyer to return the item. This first step only authorizes the return shipment of the item to you.
授權(quán)退貨，就是說買家提出退貨請(qǐng)求，賣家同意退就退。

此模板是國(guó)外的一個(gè)亞馬遜賣家分享的。郵件主要是針對(duì)FBA發(fā)貨的，但是不管是FBA發(fā)貨還是自配送的都是可以借鑒下人家的。雖然市面上有很多這種郵件模板，但是還是不如人家老外寫的地道。

請(qǐng)注意，模板里面某些地方還是需要根據(jù)自己的實(shí)際情況做些許的更改。

模板里有4封郵件：

第一封：當(dāng)你或者亞馬遜剛發(fā)完貨的時(shí)候，告訴客人說你或者亞馬遜已經(jīng)發(fā)貨了，告訴他跟蹤號(hào)，大概多少天可以收到，然后收到后有撒問題，讓他聯(lián)系你之類的<br>

第二封：在妥投之后的2-3天內(nèi)，詢問產(chǎn)品用的是否滿意，如果滿意讓他留個(gè)好評(píng)。如有什么問題，讓他在留評(píng)價(jià)之前找你

第三封：如發(fā)了第二封之后還是沒反應(yīng)，就再次跟進(jìn)下。如還是沒反應(yīng)就別逗比的去騷擾人家啦！

第四封：在客人給你留feedback之后，及時(shí)跟進(jìn)，馬上給客人發(fā)郵件要他留review。詳情見模板。
這位賣家說早晚都會(huì)查看feedback,一旦有人留feedback，就會(huì)馬上跟進(jìn)，我們也可以借鑒借鑒啦。
?
在號(hào)稱要顛覆亞馬遜的Jet上購(gòu)物，是什么體驗(yàn)？

Jet是一家非常奇特的電商。它在還未上線時(shí)就已經(jīng)融了2億多美金，上線不到四個(gè)月融資金額就達(dá)到了7億多，估值超過15億美元，輕輕松松就跨入了獨(dú)角獸的俱樂部。很少有企業(yè)在創(chuàng)始初期就拿到如此巨額的融資，更何況投資人中還不乏谷歌、阿里、高盛等大牌。

Jet最初的模式類似于線上的Costco，即會(huì)員制電商，用戶在Jet上購(gòu)物需要先交納49.95美元的會(huì)員費(fèi)，Jet為用戶提供性價(jià)比極高的商品，商品的毛利只要能夠覆蓋運(yùn)營(yíng)成本就可以了，公司的利潤(rùn)則全部來自于會(huì)員費(fèi)。不過在上線幾個(gè)月之后，為了更快地發(fā)展用戶，Jet放棄了最初收取會(huì)員費(fèi)的模式，任何用戶都可以在Jet上購(gòu)物。對(duì)此，外界普遍的一個(gè)猜測(cè)是：Jet認(rèn)為即便是商品價(jià)格優(yōu)惠4%~5%也足夠吸引用戶了，而不用真的去優(yōu)惠15%。

Jet的CEO Mark Lore此前曾創(chuàng)立過Diapers.com，由于在價(jià)格戰(zhàn)中敗給了亞馬遜，最后不得以出售給了后者。Jet經(jīng)常稱自己為亞馬遜的顛覆者，這么看來還真有點(diǎn)復(fù)仇的味道。

既然是想顛覆亞馬遜，Jet提供了什么樣的購(gòu)物體驗(yàn)?zāi)兀?br />
最近海外的一位作者Gagan Mehra在博客上對(duì)比了在Jet和在亞馬遜購(gòu)物的區(qū)別，從中我們可以窺見一二。

Gagan分別在Jet和在亞馬遜上訂購(gòu)了同一件早餐谷物商品：Kellogg’s Raisin Bran Crunch。為了公平起見，他在亞馬遜新注冊(cè)了一個(gè)賬號(hào)下單，以防止歷史的購(gòu)買信息對(duì)這次對(duì)比有影響。下面我們分別從幾個(gè)方面來比對(duì)Jet和亞馬遜提供的不同購(gòu)物體驗(yàn)。

產(chǎn)品搜索和價(jià)格

Jet上的產(chǎn)品搜索體驗(yàn)很棒，Gagan很方便地找到了自己需要的商品。但是在亞馬遜上，這個(gè)商品是對(duì)Prime會(huì)員的專供，由于這個(gè)賬號(hào)為他新注冊(cè)，沒有購(gòu)買Prime會(huì)員服務(wù)，因此他是不能購(gòu)買這個(gè)商品的。

不過，商品的價(jià)格在亞馬遜上是能看到的。同一件的Raisin Bran Crunch在Jet上要便宜12美分，也就是便宜大概4%左右。這不是一個(gè)很大的數(shù)額，但對(duì)消費(fèi)者依然很有吸引力，特別是考慮到在亞馬遜上還要購(gòu)買Prime付出額外的成本。

如果買得更多，在Jet上購(gòu)買付出的成本還有可能更低。當(dāng)把商品數(shù)量增加到10盒，價(jià)格就開始變得顯著低于亞馬遜了。

這樣還沒完，這是Gagan第一次在Jet上購(gòu)買，Jet送了一張10美元的優(yōu)惠券。這開始讓Gagan覺得Jet究竟能不能在這個(gè)交易上賺到錢，以至于開始懷疑這樣的生意究竟是否長(zhǎng)久。Gagan甚至表示自己在過去15年從來買有買過如此低價(jià)的Kellogg’s Raisin Bran Crunch。

Jet在產(chǎn)品價(jià)格上完勝亞馬遜，尤其是亞馬遜需要消費(fèi)者先購(gòu)買Prime會(huì)員服務(wù)才能下單。

下單體驗(yàn)

在Jet上的下單體驗(yàn)是非常令人驚嘆的。Jet的頁(yè)面很簡(jiǎn)潔，很容易找到自己想要的按鈕。不過唯一的遺憾是由于Jet還是一家初創(chuàng)企業(yè)，沒有太多商品評(píng)分和評(píng)論可供參考。

但是由于Gagan要購(gòu)買的這個(gè)商品以前使用過很多次，對(duì)商品評(píng)分和評(píng)論的需求也沒有那么大。Jet估計(jì)需要花較長(zhǎng)的時(shí)間才能通過積累補(bǔ)上這塊短板，不過它也可以使用第三方服務(wù)商的產(chǎn)品來快速增加商品的評(píng)分和評(píng)論信息。

相比亞馬遜很擁擠的頁(yè)面風(fēng)格，Jet簡(jiǎn)潔得讓人感到舒服，這也就是谷歌一直倡導(dǎo)的“少就是多（less is more）”的理念吧。

物流配送體驗(yàn)

與亞馬遜比較類似，Jet對(duì)超過35美金的訂單提供免費(fèi)配送服務(wù)。由于這次Gagan購(gòu)買了10盒谷物食品，價(jià)格超過了35美元，因此享受了2天內(nèi)免費(fèi)送貨服務(wù)。即便是非Prime會(huì)員在亞馬遜上也能夠購(gòu)買這個(gè)商品，亞馬遜針對(duì)非Prime會(huì)員提供的送貨服務(wù)并不是2天，而是5到7天。

Gagan訂購(gòu)的商品最終在兩天內(nèi)如期到達(dá)，而且商品包裝得很好，并無破損。

總結(jié)

需要說明的是，從上面的體驗(yàn)來看，Jet是完勝亞馬遜的，但這也可能是跟測(cè)試的商品有關(guān)系，隨機(jī)性比較大，不過我們還是能看出Jet帶給電商世界的一些改變。

無論如何，Jet要想挑戰(zhàn)亞馬遜這個(gè)巨無霸，還有非常長(zhǎng)的路要走。上面的這些對(duì)比至少讓我們看到了Jet的潛力，尤其是針對(duì)食品等日用商品，因?yàn)樗峁┝烁玫膬r(jià)格和服務(wù)。不過對(duì)于Jet來說，需要慎重考慮的是如何從中盈利，以及當(dāng)它停止促銷時(shí)還如何能夠留住用戶。(作者：貞元 )
--------------------------------------------------------------
The FBA Email Follow-Up Sequence

First, I wanted to Thank You for listening to the Podcast. If you? re?
not a listener of the show and want to become one...Click Here!

Feedback + Reviews = MORE SALES
This download is to be used from Episode #10

Email #1 ?- Day Of Delivery
Subject Line: ?Information: Your (Product) Order Shipped
Hello, [[first-name]]
Thank you for purchasing our ________________. Amazon has packed and shipped your order.
While your waiting, we would like to give you access to the FREE __________ guide, so you?
can have them ready when your ____________ arrive.
You'll find the ___________ guide attached to this email as a PDF.
You can download and print these to follow along while using your new _________________.
Once your _______________ arrive, let us know if you have any problems with the order or if you have any questions. We are here to make sure you receive the best customer service and are 100% Happy with your purchase.
Thank you again!
Your Name
-Your Business Name

====================

WA R N I N G : Do not include any external links to websites or blogs. Amazon does not allow this.

Email #2 - 2 Days After Delivered
Subject Line: ?How's Your New ____________?
Hi [[first-name]],
My name is _______________ and I'm one of the owners of ______________.
We noticed that your order was delivered recently. I just wanted to make sure that you're happy?
with your New __________________. If you have any issues, please reply to this message so I can make it right.
We Need Your HELP!
We're a small business and without your feedback and reviews, we can’t exist.
Your Feedback is so important to us!
If you think we've done a good job, I would really appreciate it if you would leave us your feedback by clicking the link below.
[[feedback-link]]
If you're not satisfied, before leaving negative feedback. Let us make it right. Email us and we will do whatever it takes to make you happy.
I want to personally Thank You for being one of our customers. We LOVE our customers and?
will always be here if you need us.
Take Care,
YOUR NAME
(Owner - Your Business)
P.S.
We've attached your Bonus Gift, just in case you missed it from the first email. It's a?
professionally written GUIDE for __________________. You can print the GUIDE out if you?
wish.?
I hope you enjoy it!

=========================================

Email #3 - 7 Days After Delivered
Subject Line: ?THANK YOU!
Hi [[first-name]],
This will be the last email from us about your recent purchase.
I just wanted to make sure you're enjoying your _____________________.
We really appreciate your business and wanted to say again, Thank You!
Remember, you can watch our ______________ videos using the link inside the flyer we sent in?
your package. We will be adding more videos and resources in the future and you'll receive?
FREE updates as one of our customers.
Could you do us one small favor?
Amazon thrives on customer feedback and reviews. We would appreciate it if you could leave us one.
If you already left us one, THANK YOU!
If you haven't yet, click the link below to leave yours:
[[feedback-link]]
If you have any questions or need help with your _______________, let us know. We are here to help and want to make sure you're a HAPPY Customer :-)
Take Care!
YOUR NAME
(Owner - Your Business)
Email ONLY After They Leave Feedback
Subject Line: Additional Information
Hi [[first-name]],
I just noticed that you left positive feedback and I wanted to personally thank you. It means a lot to my small business.
Would you do me a small favor? Seller feedback is different than a product review. I noticed you wrote highly of the product. Would you write me a review on the product listing too?
((Product Review Direct Link))
That would be Awesome.
Thanks so much and let me know if you ever need anything.
YOUR NAME
(Owner - Your Business)

==========================================

NOTE: I check my seller feedback once in the morning and once at?
night. You want to catch these ASAP. The sooner you respond, the?
greater chance of them seeing your email.
If you want to listen to the podcast episode where I explain all this…Click Here. You can also leave me questions or comments there too.
You can also just visit ?www.TheAmazingSeller.com for more content about selling on?
Amazon.
Take Care and GOOD LUCK!
Scott
~ Host of The #1 FBA Private Label Podcast in iTunes
?

1）付款階段?

1,A,買家未付款催單技巧：(Awaiting Payment)?

Dear valued Customer,?

Thank you for your order, We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us.Thank you!?

Seller ID?

B,款項(xiàng)正在審核階段(Pending payment verification)?

Dear Valued Customer,?

Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us.?
Thank you !?

Seller ID?

2）訂單付完款后，發(fā)貨前?

2,買家下完單，但是缺貨斷貨，可推薦其他產(chǎn)品或者同意退款,詢問買家意見?

Dear Valued Customer,?

Thank you for your order. The item(s) you ordered is currently out of stock, however, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer.?
We look forwarding to hearing from you soon.?
Thank you.?

Seller ID?

3）買家所在的國(guó)家地址較偏遠(yuǎn)，不能包郵，建議買家補(bǔ)運(yùn)費(fèi)?

Dear Valued Customer,?

Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金額), or you can request a full refund.?
We are sorry for any inconvenience this may have caused. Please let us know which you prefer.?
Thank you.?

Seller ID?

4）買家選擇的是DHL發(fā)貨，但是賣家只能用E-郵寶或者小包發(fā)貨，詢問買家是否愿意接受？?

Dear Valued Customer,?

Thank you for your order. We are sorry that we cannot ship your item(s)via DHL（四大快遞) at this point. We can only ship your item(s) via E-packet （或者其他的貨運(yùn)方式）which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the E-packet shipping method.?
We look forward to hearing from you soon.?
Thank you.?

Seller ID?

5）賣家不能正常發(fā)貨（例如春節(jié)長(zhǎng)假），請(qǐng)買家同意延長(zhǎng)備貨期?

Dear Valued Customer,?

Thank you for your order. Please note that there will be shipping delays due to the national holidays and your order might not arrive at the expected time frame. We plan to extend the lead time, would you please accept it??
Thank you for your understanding and patience.?

Seller ID?

3 發(fā)貨后?

6）賣家發(fā)貨了，告知買家發(fā)貨方式和查詢網(wǎng)址?

Dear customer,?

Regarding your order number: xxx, we have shipped your item(s) via (DHL, EMS, E-packet) and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com for updates.?
Please note, it will take 2-5 days before the tracking information can be viewed online. If you have any further questions, please feel free to contact us.?
Thank you.?

Seller ID?

7）貨物被物流公司丟失，詢問買家是否同意重新發(fā)貨？?

Dear Valued Customer,?

Your item(s) have been shipped on 10 January,2015, however, the shipping carrier has lost the package. At this point we would like to offer you two options, we can either resend you items or provide you with a full refund. Please let know which you prefer. We are sorry for any inconvenience this may have caused?
Thank you.?

SellerID?

8）貨物正常在途，請(qǐng)買家等待?

Dear Valued Customer,?

Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com. Your package is on route and will take between 5-25 days to be delivered.?
Best Regards!?

Seller ID?

9）貨物到達(dá)買家海關(guān)，請(qǐng)買家去清關(guān)（確認(rèn)買家需要交關(guān)稅的情況）?

Dear Valued Customer,?

Your order number: xxx, has arrived and is being held by customs, and you will need to clear your item(s) with customs. Please note that there might be VAT (value added tax) that you might have to pay.?
If you have any questions, please feel free to contact us directly and we will be glad to assist you.?
Thank you.?

Seller ID?

10）貨物妥投，但是妥投的具體地址和簽收人不一致,請(qǐng)買家再次核實(shí)?

Dear Valued Customer,?

Your package was delivered to the address that you have provided, here is the shipping receipt (附上發(fā)貨底單給買家). Please check with your local post office, or any family member or neighbor who might have signed for your package.?
If you have not yet received your package, please feel free to contact us directly. Thank you.?

Seller ID?

11）官網(wǎng)查詢買家已簽收包裹，提醒買家確認(rèn)收貨并留好評(píng)?

Dear Valued customer,?

We have tracked your order (order No: xxx), and it was delivered to the shipping address that have you provided. Please make sure you have received your item(s) in perfect condition, and then please proceed to complete this order. If you are satisfied with your purchase and our service, we will be grateful if you can provide us with a positive feedback.?
If you have any questions, please feel free to contact us.?
Thank you!?

Seller ID?

4 買家開啟糾紛（包括普通糾紛和平臺(tái)糾紛）?

12）買家投訴貨物與描述不符，詢問具體原因和請(qǐng)買家提供證據(jù)?

Dear Valued Customer,?

We have received your dispute messages, what’s wrong with the items which you have received? If you are experiencing problems with the item(s) that you have received, please take clear photos and/or video and send it to us so that we may be able to resolve it as soon as possible. Thank you for your time.?

Seller ID?

13）買家投訴部分收到貨物，詢問具體收到的數(shù)量，考慮補(bǔ)發(fā)?

Dear Valued Customer,?

If your package is missing some of the items that you have ordered, please take clear photos of the items that you have received, and send it to us. We can then proceed to send you the missing item(s) as soon as possible or you may tell us your solution.?
Thank you for your time.?

Seller ID?

14）買家將糾紛升級(jí)到平臺(tái),繼續(xù)跟買家溝通?

Dear Valued Customer,?

We have received your escalated dispute message. Please provide us with the specific problem that you are having in order for us to help you resolve this case as soon as possible. Or you may tell us your solution.?
We look forward to hearing from you soon.?
Thank you,?

Seller ID?

15）糾紛升級(jí)到平臺(tái)，等待平臺(tái)糾紛專員裁決期間，仍爭(zhēng)取跟買家溝通?

Dear Valued Customer,?

Regarding your order (no: XXXXX), we are aware that you have escalated the case to DHgate. We would be grateful if you could give us a chance to help you resolve this matter personally.?
Could you please propose a solution to the current problem you are having??
We look forward to hearing from you soon.?
Thank you,?

Seller ID?

16）如果買家收到的貨確實(shí)貨不對(duì)版或者質(zhì)量問題，也提供了證據(jù)給您，詢問買家的方案?

Dear Valued Customer,?

Thank you for the evidence you have provided. We would like to offer you some options as below that will help resolve this case as soon as possible.?
(a) You can keep the items and we will be happy to offer you a partial refund XX $ USD(具體金額可視具體的情況).?
(b) You can return all the items to us, and we can then provide you with a replacement of your items or a full refund.?

Please let us know which option you would prefer.?
Thank you!?

Seller ID?

17）如果買家接受了部分退款，保留貨物的意見，告知會(huì)同意部分退款或者找客服幫忙?

Dear Valued Customer,?

Thank you for your response, you have accept the partial refund US $xx, please go to “my DHgate” and click “refund and refund” then select the solution: “seller partial refund $xx, buyer no need to return”.?
Once we clicked that option the system will automatically provide you with a refund. If you do experience any issues with this process, please contact us.?
Thank you?

Seller ID?

18）如果買家就是不喜歡收到的貨（自身原因），堅(jiān)持就要退貨，可告知買家風(fēng)險(xiǎn)?

Dear Valued Customer,?

We are sorry to hear that you have opened a dispute regarding the item(s) you have received. If you wish to, you can return the item(s) to us, and once we have received the item(s) we can then proceed to provide you with a full refund.?
Please note that you will have to pay the shipping fee for returning the item(s).?
Below is our return shipping address:?
(詳細(xì)英文退貨地址：包括收件人姓名，電話，郵編，買家需要選擇的貨運(yùn)方式和申報(bào)價(jià)格等)?
Contact name:?
shipping address:?
Zip Code:?
Tel: (required)?
Kind reminder:?
Returned goods must remain intact and in perfect condition
Remember to mark "Order No." and “Returned Goods" on the parcel.?

Please let me know the shipment tracking number once you have shipped the package.?
Thank you,?

Seller ID?

19）同意買家退貨，詢問買家退貨進(jìn)度?

Dear Valued Customer,?

We have not yet received the item(s) you have sent back to us. Please provide us with the shipment tracking number and the shipping carrier’s website so that we can track the returned goods.?
We look forward to hearing from you soon.?
Thank you!?

Seller ID?

20）收到買家的退貨，同意退款給買家，希望下次可以再合作?

Dear Valued Customer,?

We have received your item(s) and will now proceed to inform DHgate to apply the refund to you. We apologize for any inconvenience this may have caused. Welcome to our store again and we will give you some discount in your new order. Best Regards!?

Seller ID

希望可以為我點(diǎn)贊哦，謝謝大家！
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