如何處理亞馬遜買家的差評(píng)？可以請(qǐng)買家刪除嗎？

如題，在亞馬遜上遇到一個(gè)無厘頭的買家，沒打聲招呼，就給了個(gè)莫名其妙的差評(píng)，查看該ID所有評(píng)價(jià)，幾乎都只有一星，遇到這樣的買家有應(yīng)對(duì)的策略嗎？這個(gè)差評(píng)能刪嗎？跪求回復(fù)買家的模板。
已邀請(qǐng):
挖掘海量數(shù)據(jù)，第一時(shí)間反映跨境電商行業(yè)的熱門風(fēng)向，為跨境客戶提供真實(shí)客觀的市場(chǎng)決策依據(jù)。

hjh

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要想說服對(duì)方移除差評(píng)，沒有一個(gè)好的郵件模板怎么行呢？可以根據(jù)實(shí)際做修改調(diào)整下。
Dear XXX,
I see you ordered a XXX from our store, from your review, I understand that you are not satisfied with the product, I'm really sorry for that.
As a reliable seller on Amazon, we always do our best to provide good quality products as well as excellent service to our customers. So when I see your review, I feel very sad.
Here I contact you want to do something to make up for you. Our company policy is 100% refund for any unsatisfied order or customer, so if you agree, we'd like to give you a full refund for it, do hope this shopping experience don't make you too much uneasy feeling.
As a new seller, we respect every customer’s feelings, we cherish every review, and do hope you can re-consider and help to update the review to 4 or 5 stars at your convenience, is that ok?
Look forward to your reply.
With best regards,

黑白少年

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這么巧，我剛看到這篇文章，可以參考一下哈……http://m.zymfuwuqi.cn/Article/11640

小艷艷

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碰到這種問題要不停的跟進(jìn)，買賣雙方可以協(xié)商移除差評(píng)的。不同的案例都要區(qū)別對(duì)待，首先看客戶為什么不滿意，先盡量解決問題，或者該換貨就換，該退款就退。然后再提取消差評(píng)的要求，這樣客戶更容易接受。如果是簡(jiǎn)單的問題，可以在一次溝通里面同時(shí)提出解決方案和取消差評(píng)的要求。。

風(fēng)鈴

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淡定，還是踏踏實(shí)實(shí)推廣產(chǎn)品，提高客戶的滿意度，增加產(chǎn)品的好評(píng)，盡量減少差評(píng)對(duì)ODR的影響。

改改整整

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樓主，如果你的產(chǎn)品質(zhì)量和服務(wù)沒什么問題的話，可能是碰到買家惡意差評(píng)了，他的評(píng)價(jià)記錄里面那么多一星。如果認(rèn)定該買家賬號(hào)是惡意購(gòu)買，你可以提前開一個(gè)case來說明這一情況，如果他確實(shí)是給了一個(gè)差評(píng)，這個(gè)case會(huì)有助于你移除該惡意差評(píng)。

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